How Healthcare Is Losing Society
Addressing the gap between the digitized experience of daily life and the traditional, professional-centric models of healthcare.
People book flights, manage money and order groceries with a few taps — then step into a healthcare system that still asks them to fax a form. This keynote names that widening gap directly: why it's eroding trust in healthcare institutions, what other industries got right that healthcare hasn't, and what it takes to redesign the experience around the person rather than the professional.
What this keynote covers
01
The expectation gap
Why the same person who books a flight in seconds tolerates weeks-long referrals.
02
Trust, eroding quietly
What happens to institutional trust when the experience consistently disappoints.
03
Redesigning around the patient
What healthcare can actually borrow from consumer experience design.
Who it's for
“It was ‘TED talk’-worthy, very inspiring, got everyone thinking and talking about it.”
Bring this keynote to your event
Tailored to your audience, in-person or virtual.