Healthcare in all of its facets should be a reflection of what is happening in society, but then translated or adapted with a few unique characteristics that are different for healthcare. In the way we offer healthcare service, however, there is a growing gap with society on the user-interface (UI) and the user experience (UX). Whereas almost all services in our lives have become digitized and built with the user in mind, healthcare still faces a very big challenge as it remains marginally digitized and the delivery model is still built around the professional. Certainly in the wake of the COVID-19 pandemic, building our healthcare system back better is key for governments, institutions and workers in healthcare.

What technology will hit you breakfast table as a health(care) worker in the upcoming years, and how to prepare.

Delocalisation, democratization, digital and Dollars; 4 words describing

New players, consumerism, technology will have a profound impact on health(care).

How change programs, aimed at a permanent change of the (company) culture benefit, better than strategy.

Lucien goes in depth on the topics of his latest book: Augmented Health(care)™; "the end of the beginning"