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Social Technographics: Conversationalists get onto the ladder

Social Technographics: Conversationalists get onto the ladder by Josh BernoffTwo and a half years ago, Charlene Li and I introduced Social Technographics, a way to analyze your market's social technology behavior. Social Technographics was careful...

Social Technographics: Conversationalists get onto the ladder

by Josh Bernoff

Two and a half years ago, Charlene Li and I introduced Social Technographics, a way to analyze your market’s social technology behavior. Social Technographics was carefully constructed, not as a segmentation, but as a profile (that is, the groups overlap). That’s because the actual data told me that people participate in multiple behaviors, and not everyone at a higher level on the ladder actually does everything in the lower rungs.

Well, it worked. Despite the rapid pace of technology adoption, the rungs on the ladder have shown steady growth, with some (like Joiners) growing faster than others (like Creators). We have analyzed data for 13 countries, for business buyers, and even for voters. My colleagues and I have done profiles for over a hundred clients, profiling Walmart shoppers, non-profit donors, and doctors.

In all that time, only one thing has been bugging me: there was no place for Twitter.

We fixed that today.

Social Techno Ladder Mark 2

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