What if airlines realy would work like healthcare ? Sure there are nifty examples of Airline fails, but in general : they’re doing fine.
E-patient Dave pointed us to this great post and video.
“Hello! Thank you for calling Air Health Care, the airline that works like the health care system. My name is Cynthia. How can I give you travel care today?”
“Hi. My name is Jonathan Rauch. I need to fly from Washington, D.C., to Eugene, Oregon, on October 23.”
“Yes, I’d be happy to assist you with that. It does look like we can get you on a flight on January 23 at 1 p.m. or February 8 at 3 p.m. Which would you prefer?”
“Neither. I need to be in Eugene on October 23. As in, the 23rd of October.”
“I’m sorry, we have nothing open on that date. You might try another carrier.”